Subscription, Refund and Cancellation Policy
At MumsMoss, we are committed to ensuring the satisfaction of our customers with our food and drink products. Please take a moment to familiarize yourself with our refund policy, which also includes the subscription cancellation policy for relevant subscription services. This policy applies to all food and drink products purchased through our Shopify store.
Quality Concerns
If you receive a food or drink product that is damaged, spoiled, or otherwise unsatisfactory due to reasons within our control, please contact our customer support within 24 hours of receiving the product. We will initiate the refund process or offer a replacement product, as per your preference.
Allergen Disclosure
It is essential to review product descriptions and allergen information before purchasing. If a food or drink product causes an adverse reaction due to undeclared allergens or ingredients, please contact us within 7 days of receiving the product for assistance and potential refund consideration.
Incorrect Products
If you receive a different product from what you ordered, please reach out to us within 24 hours of receiving the product. We will rectify the issue by offering a refund or sending the correct product, depending on your preference.
Subscription Refund and Cancellation Policy
At Mumsmoss, we strive to provide our customers with flexible subscription options while maintaining transparency and fairness. Our subscription refund and cancellation policy is designed to offer convenience and value to our subscribers. Please take a moment to review the details of our policy below:
Cancellation and Refund Eligibility
1. Subscribers have the right to cancel their subscription at any time, for any reason, without incurring any cancellation fees.
2. However, it's important to note that for subscription services involving regular deliveries, such as Mumsmoss All Flavours Sea Moss Gel 5 Pack (550ml), subscribers are required to pay for the first two deliveries before being eligible for cancellation and subsequent refund requests.
Cancellation Process
1. To cancel your subscription, log in to your account on our website or app.
2. Navigate to the "Subscriptions" section and locate the specific subscription you wish to cancel.
3. Click on the "Cancel Subscription" option and follow the provided instructions to complete the cancellation process.
Refund Process
1. After you have paid for the first two deliveries and have initiated the cancellation process, you are eligible for a refund of any unused portion of your subscription.
2. The refund will be calculated based on the remaining number of deliveries in your subscription period. The cost of the first two deliveries will be deducted from the total subscription cost, and the remaining amount will be refunded.
3. Refunds will be issued to the original payment method used during the subscription purchase.
Exceptions
1. If you cancel your subscription after the delivery of the second product but before the third delivery, you will not be eligible for a refund of the first two deliveries.
2. Refunds will not be issued for deliveries that have already been made as part of the subscription.
Consumable Products
Due to the nature of food and drink products, items that have been opened, partially consumed, or have had their packaging tampered with are non-refundable for health and safety reasons.
Contact Us
If you encounter any issues with your food and drink products or have questions about our refund policy, please reach out to our customer support team at [customer support email/phone number]. We are here to assist you and provide solutions that ensure your satisfaction.
Please be aware that our refund policy is subject to change, and any modifications will be communicated through our website or other appropriate channels.
Last updated:Â 15/08/2023
MumsMoss Ltd
www.mumsmoss.com
info@mumsmoss.com
+447742948156